FAQ

You need to call the ABC store where the order was placed.

You must order online.  You will not be able to just go into the store and place an order.

Once a store goes live in SANA (new system), that store disappears from the old system after one week.  You have one week to make the transition to the new system.  Moving to the new ordering system is required.

Licensees wishing to use the new online system should submit their request for an account through the following link:
http://www.alabcboard.gov/owo-setup

Paying online is currently not available.  Product must be picked up and paid for at the store.

Contact the ABC Board Help Desk: 1-800-518-2571 or by e-mail at help@abc.alabama.gov

Common error(s) when trying to log in:

• The username or password you entered does not match what is in the system.
  • First, check to be certain "Caps Lock" is not turned on and re-enter your password.
  • If you still get an error the second time, under the Password field click the “Forgot Password" link.
  • If you do not receive an email with your login information, be sure to check your junk or spam folders. If you still do not see the email, please contact 1-800-518-2571 for further assistance.

You will be created an account (one account) that will allow you to order for more than one business.

Click on the account icon in the upper right hand corner of the screen.
Click on 'Change Store'
Click on 'Select' next to the store you want to shop at?

For Third-Party Ordering:

Make sure the account icon() in the right hand corner of the browser is blue. If it is red, click here to choose a licensee to represent, or mouse over the icon and click "Represent Customer".

You must be representing a customer in order to add products to the shopping cart.
Click on the account icon in the upper right corner of the webstore.
Click on 'Represent Customer'
Click the 'Select' button for the business you want to order for.

Utilize the quick search in the top right hand area of the screen to search for product by item code (Example: A000149) or by description (Example: Jack Daniels, Evan Williams, Titos, etc.).

Contact the ABC Board Help Desk: 1-800-518-2571 or by e-mail at help@abc.alabama.gov

Item codes are one alphanumeric character followed by six digits.  Example: A000302
If you are using a valid code and getting an error, please contact the ABC Board Help Desk: 1-800-518-2571 or by
e-mail at help@abc.alabama.gov

Click on the account icon in the upper right corner of the screen.
Click on 'My Account'
Click on 'My Orders' - on the left side menu - and select the desired order.
Click 'View Details' for the selected order.
Click 'Reorder'

- speak with the store manager about the lack of inventory
Contact 
Product Assistance:334-260-5404
ashley.dickey@abc.alabama.gov
Monday-Friday: 8:00 AM - 5:00 PM CST